FAQs
Frequently Asked Questions
Do you deliver across Mauritius?
Yes. Home delivery costs Rs 150 anywhere in Mauritius. After you order, we call you to arrange a convenient delivery time.
Can I collect my order from your shop?
Yes, pickup is free. Collect your order from our shop at 69 Avenue Ollier, Quatre Bornes – Monday to Friday 09:00–17:00 and Saturday 09:00–12:00 (closed Sundays and public holidays).
How long does delivery take?
Items in stock are usually delivered within a few working days of your order being confirmed. Label scales and equipment that need programming may take a little longer – we will tell you when we call to confirm your order.
Are your prices VAT inclusive?
Yes. All prices on our website are in Mauritian Rupees and include 15% VAT. Business customers can get a VAT invoice – just enter your company name and VAT/BRN number at checkout.
How can I pay?
You can pay in our shop in Quatre Bornes, or online using the payment options shown at checkout. For business or bulk orders, contact us for a quotation.
What does "legal for trade" mean?
A legal-for-trade scale has been verified ("taxé") for selling goods by weight. If the price your customer pays depends on the weight, you must use a legal-for-trade scale. Each product page states clearly whether the scale is legal for trade or not.
Do your scales come with a warranty?
Yes. Most scales come with a 1-year warranty and some models with 2 years – the period is shown on each product page. The warranty covers manufacturing defects, not damage from falls, overloading, water (non-waterproof models) or repairs by third parties.
Can you program my barcode label scale?
Yes. We set up your PLU list (products, prices, item codes), label layout and connection to your POS before delivery, so the scale is ready to use. We also offer training and step-by-step guides on our blog.
Do you repair and calibrate scales?
Yes. Our workshop in Quatre Bornes repairs and calibrates commercial and retail scales, including brands not bought from us. Call 466 1946 / 428 2323 or WhatsApp 5732 0528 to book a repair or an on-site visit.
Can I return a product?
Unused products in their original packaging can be returned within 7 days. Faulty or damaged items must be reported within 48 hours of delivery. Opened consumables and programmed equipment cannot be returned. See our Refund Policy for details.