Refund Policy
Last updated: October 2026
We want you to be happy with what you buy from Nafa Scale. This policy explains how returns, exchanges and refunds work.
1. Faulty or damaged products
- If a product is faulty or damaged on arrival, contact us within 48 hours of delivery or collection, with your order number and a photo if possible.
- We will repair, replace or refund the product, at our choice and at no cost to you.
- Faults that appear later are covered by the product warranty (see our Terms & Conditions).
2. Change of mind
- Unused products in their original, undamaged packaging can be returned within 7 days of purchase for an exchange or refund.
- Return delivery costs are paid by the customer, and the original delivery fee (Rs 150) is not refunded.
- We inspect returned items before approving the refund.
3. Items that cannot be returned
- Consumables once opened: thermal label rolls, receipt paper, heating strips and spare parts.
- Scales that have been programmed, calibrated, verified (taxé) or installed to your requirements.
- Products damaged by misuse, overloading, water (non-waterproof models) or a fall.
- Special-order items not normally kept in stock.
4. How to return a product
- Call 466 1946 / 428 2323 or WhatsApp 5732 0528 with your order number.
- Bring the product with its accessories, packaging and invoice to 69 Avenue Ollier, Quatre Bornes (or arrange collection).
- Once approved, refunds are made with the original payment method, or by bank transfer, within 7 working days.
5. Cancelling an order
You can cancel free of charge before your order is delivered or collected. If you have already paid, we refund you in full.